Refund Policy
Last updated: October 8, 2026
14-day money-back guarantee
You may request a full refund within 14 days of purchase for any credit pack bought on XReply. If you have not used any credits from that purchase, we will refund the full amount. If you have used some credits, we will refund the unused portion on a proportional basis. Refund rights under this policy last a minimum of 14 days from the date of purchase.
How to request a refund
Email foundersohan@gmail.com with your purchase details (order or receipt email from Paddle, and the email or X account associated with your XReply login). We aim to process approved refunds promptly. Paddle.com is the Merchant of Record for XReply orders and may assist with returns.
After 14 days
Refund requests made more than 14 days after purchase are not covered by this guarantee. We may still review exceptional cases (for example, a clear billing error) at our discretion.
Billing errors
If you were charged in error (for example, a duplicate charge), contact us at the address above and we will investigate regardless of the 14-day window.
Contact
Questions about this policy or refund requests can be sent to foundersohan@gmail.com.